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FREEPHONE.: 0800 917 0222

FREEPHONE: 0800 917 0222

Do you have a concern about the health, or social care, you or someone you care for has received?

The PCC can provide you with support and advice.

Freephone: 0800 917 0222
Monday to Friday 9am - 4pm
(Excluding Bank Holidays)

Alternatively fill in our Online Contact Form

“Ensuring the voice of the public is heard, listened to and acted upon within Health and Social Care is extremely important to ensuring quality of care, service development and sustainable reform. The independent work the PCC is tasked to do is vitally important for members of the public and the HSC in general. I endorse this raising awareness campaign and the accessible materials that have been developed.

“I encourage those within the HSC system to promote public awareness of the PCC and ensure they can access the advocacy and engagement services they offer when they are needed.

“I would also appeal to the public; if you have a concern or issue about health or social care or would like to get involved to improve the services of today and shape the services of tomorrow, get in contact with the PCC.” – Health Minister Mike Nesbitt

We independently represent the interests of the Public in Health and Social Care.

About Us

Health and Social Care services can be complicated. If you, a family member or someone you care for has a concern or issue, we can support you, so your voice is heard.

PCC Support

Our vision is for a Health and Social Care Service actively shaped by the needs and experiences of patients, clients, carers and communities.

PCC Impact

Our Membership Scheme is FREE and keeps you up-to-date with our work.

Our service is independent, free and confidential.

If you have a concern about the health, or social care, you or someone you care for has received please get in touch.

Recruitment Opportunities

The Department of Health is seeking to recruit 4 Council Members to the Patient and Client Council.

Latest News

Wednesday, 11 June 2025

PCC Recruitment Opportunities

The Department of Health is seeking to recruit 4 Council Members to the Patient and Client Council

Friday, 30 May 2025

'Make My Voice Heard - Experiences of Women Accessing Health and Social Care in Northern Ireland' report

Meadhbha Monaghan, Chief Executive of the Patient and Client Council (PCC), recently attended the launch of the 'Make My Voice Heard - Experiences of Women Accessing Health and Social Care in Northern Ireland' report.

Thursday, 29 May 2025

PCC Statement: Independent inspection report of the Belfast Health and Social Care Trust’s Cardiac Surgery Unit

The Patient and Client Council (PCC) is very concerned by the findings of the recent independent inspection report of the Belfast Health and Social Care Trust’s Cardiac Surgery Unit.

Friday, 23 May 2025

New Forum Launched to Champion Rights and Services for People Living with Acquired Brain Injury in Northern Ireland

A new forum to advocate for individuals and families affected by Acquired Brain Injury (ABI) has been officially launched at Parliament Buildings, Stormont, during Action for Brain Injury Week (ABI Week). The Northern Ireland Acquired Brain Injury Forum was established in 2024 to replace the former Acquired Brain Injury Working Group.

Thursday, 22 May 2025

NI to get its first Obesity Management Service

Health Minister Mike Nesbitt has given the go-ahead for a new Regional Obesity Management Service for Northern Ireland.

The new Service will be the first of its kind in NI with its first phase scheduled to start in early 2026.

Thursday, 22 May 2025

Public consultation on Children’s and Young People’s Emotional Health and Wellbeing Framework

The Health Minister has launched a 14-week public consultation on a draft Children’s and Young People’s Emotional Health and Wellbeing Framework.

The aim of the Framework is to provide a consistent system-wide approach to children’s emotional health and wellbeing provision, including for those children who have neurodevelopmental or other related conditions or needs.

Monday, 19 May 2025

Role of the Patient and Client Council vitally important to the HSC says Health Minister Mike Nesbitt

Health Minister, Mike Nesbitt, has officially launched the Patient and Client Council’s (PCC) new website and suite of animated videos to increase awareness and accessibility of Patient and Client Council services.

Thursday, 15 May 2025

Health Minister launches new regional breast cancer assessment

Health Minister Mike Nesbitt has announced the launch of a regional approach for red flag breast cancer assessments, a major reform aimed at equalising waits for patients across Northern Ireland.

The new regional system is now live and is designed to address long standing disparities in waiting times and ensure that all patients referred with suspected breast cancer are seen based on clinical need rather than postcode.

Tuesday, 13 May 2025

Our Belfast office has moved!

Our PCC Belfast office has relocated to: 5^th Floor, 12-22 Linenhall Street, Belfast, BT2 8BS

Join our Membership Scheme

Being a member ensures you will be kept informed of our work and what’s going on within Health and Social Care.
Our Membership Scheme is free, you can be involved as little or as much as you like.

As a member, you’ll receive our regular UPDATES eNewsletter which will keep you up-to-date with our work and any involvement opportunities we think you may be interested in.

Who we are and what we do

The Patient and Client Council (PCC) was created on 1st April 2009 as part of the reform of Health and Social Care in Northern Ireland.

We act as a powerful, independent voice for patients, clients, carers and communities.

PCC Support

We can support you with:

Raising an issue or concern
HSC Formal and Informal Complaints Process
Serious Adverse Incidents
Submissions to the Northern Ireland Public Services Ombudsman

Feedback

"Working with the PCC could not have been a more positive experience" - Department of Health Representative regarding engagement work on a Public Consultation

Read more of the feedback we have received.

PCC Engage

View current engagement opportunities and information about our themed Engagement Platforms.

We work alongside the public to connect them with representatives across health and social care and voluntary and community sectors.